Contact Us

Current Clients

To discuss your current program or for technical support: (800) 326-3880 or (919) 469-5200 or send a general inquiry to info@conferoinc.com We may also be reached at 1152 Executive Circle, Suite 100; Cary, NC 27511.

Prospective Clients

Please call us at 800-326-3880 to discuss your program needs or click here to request a quote.

Prospective Shoppers

We are always looking for qualified mystery shoppers. We do ask that you review the information we have posted on this website before you call to ask us any questions. Please click here to find out more about becoming a shopper for Confero. If you still have questions after that, please call us at 800-447-3947.

Current Shoppers

Please use the contact information below:

  • Find available assignments: Log into our system and click on Job Board. All available shops are posted on the Job Board. The Job Board is updated all the time, in real time.
  • Contact scheduler about a shop you have already been assigned: please log into our system, open your shop log and click on the Help/Contact link associated with the assignment.
    1. Questions about your assignment
    2. Requests to reschedule or a due date extension
  • Fax your validation documents (receipts/business cards/prize forms, etc): if you cannot upload your required shop validation (receipt, business cards, etc.) for your assignment, you may fax to the number shown on your Shop Guidelines.
  • Payment Inquiries: please email shopperpayments@conferoinc.com. Be sure to include your shop ID number so we may quickly research your question and respond.
  • Stop receiving email notices about available assignments: please
    1. Log into our system
    2. Click on your Profile
    3. Check the box at the top which states “I do not wish to receive mystery shopping offers by email”.

"It has been a pleasure working with Confero for these past 14 years. We have found their services are top notch, the data they provide is actionable and our field teams rely heavily on the mystery shop reports. We have found over the years that Confero comes to us with new ideas and keeps us abreast of trends in customer experience research. We never have to change providers in order to get fresh ideas! I consider them a true partner in our success. "

--Fortune 100 Automotive/Petroleum Company